Premium pre-owned European cars in Singapore.

Public Apology

Following an investigation by the Competition and Consumer Commission of Singapore (“CCS”), Bavarian Autohaus Pte. Ltd. apologizes for procuring fake positive reviews which were posted on one or more online review platforms. We recognize that our conduct is an unfair practice under the Consumer Protection (Fair Trading) Act because fake reviews can mislead consumers and undermine their ability to make informed purchasing decisions. We regret our conduct and have taken corrective measures to remove the fake reviews and prevent such conduct from recurring.

Clarification on the above matter

A member of our team engaged a review management service following concerns over unusual activity affecting our online ratings. The engagement and its processes were not subject to sufficient management oversight at the time and we acknowledge that this should have been better managed internally.

When concerns subsequently arose, we sought clarification from the provider and the reviews in question were later no longer present. Our overall rating remained unaffected. Management has since reviewed the matter and strengthened internal oversight to prevent a similar situation from arising again.

Our focus remains on the genuine experiences of our customers and our genuine reviews can be supported by actual client engagements. We have been transparent with CCS regarding the circumstances surrounding this matter and remain committed to maintaining the trust of our customers and partners.